Refund policy

Due to the handmade and made-to-order nature of our products, Diva Viva does not accept returns or exchanges at this time.

If you receive an incorrect or damaged item, please contact us as soon as possible at divavivashopcontact@gmail.comwith your order information and photos of the item so we can review the issue and assist you.

Please make sure your shipping address is correct before completing your order. If you notice an error in your order information, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered production or has shipped.

If your package appears to be lost, damaged, or stolen during transit, please contact us so we can help you determine the appropriate next steps with the shipping carrier.

If you have any questions about your order, please contact us at divavivashopcontact@gmail.com.