Unfortunately Diva Viva will not be accepting returns | exchanges at this time due to our items being handmade, custom + made to order. If there are any concerns regarding your order please feel free to contact us via e-mail: divavivashopcontact@gmail.com
Diva Viva is not responsible for loss, damaged or stolen mail. Once the package is on the hands of the shipping carrier is not our responsibility, so please contact them if you have any issues. Thank you