Shipping policy

All Diva Viva products are made to order. Please allow approximately 5–7 business days for your order to be processed and prepared before shipment. Business days do not include weekends or holidays.

During periods of high order volume, processing or carrier transit times may take longer than usual. If there is a significant delay affecting your order, we will make reasonable efforts to contact you by email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

ORDER STATUS

You can use the tracking information provided in your shipping confirmation email to check the status of your shipment.

If you have not received your order within 10 days after receiving your shipping confirmation email, please contact us at divavivashopcontact@gmail.com with your name and order number so we can assist you.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error in your shipping information, contact us as soon as possible. Because our products are made to order, we cannot guarantee that an address can be changed once an order has entered production or has shipped.

LOST, DAMAGED, OR STOLEN PACKAGES

If your package appears to be lost, damaged, or stolen during transit, please contact us at divavivashopcontact@gmail.com so we can help you determine the appropriate next steps with the shipping carrier.

Please note that carrier delays or delivery issues may sometimes occur outside of our control.

QUESTIONS

If you have any questions regarding your order or shipment, please contact us at divavivashopcontact@gmail.com.